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README.md
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README.md
@@ -119,30 +119,30 @@ flowchart LR
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---
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## 六、三阶段交付计划
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## 六、三阶段交付计划（共 8 周 / 2 个月）
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```mermaid
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gantt
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title 森相伴智能客服助手交付计划
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title 森相伴智能客服助手交付计划（8周）
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dateFormat YYYY-MM-DD
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section 第一阶段：主链路跑通
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千牛消息监听接入 :a1, 2026-06-01, 7d
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section 第一阶段：主链路跑通（第1-3周）
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千牛消息监听接入 :a1, 2026-06-01, 8d
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话术推荐面板开发 :a2, after a1, 7d
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话术填入功能联调 :a3, after a2, 3d
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话术填入功能联调 :a3, after a2, 6d
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第一阶段验收 :milestone, after a3, 0d
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section 第二阶段：核心业务接入
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进店欢迎+需求收集 :b1, after a3, 5d
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产品介绍+报价议价 :b2, after b1, 5d
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section 第二阶段：核心业务接入（第4-6周）
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进店欢迎+需求收集 :b1, after a3, 6d
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产品介绍+报价议价 :b2, after b1, 6d
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跟单催付模块 :b3, after b2, 5d
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话术库录入与测试 :b4, after b3, 3d
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话术库录入与测试 :b4, after b3, 5d
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第二阶段验收 :milestone, after b4, 0d
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section 第三阶段：完整闭环
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付款后处理流程 :c1, after b4, 5d
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section 第三阶段：完整闭环（第7-8周）
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付款后处理流程 :c1, after b4, 4d
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未付款深度挽留 :c2, after c1, 4d
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退款处理模块 :c3, after c2, 5d
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全流程联调与压测 :c4, after c3, 5d
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退款处理模块 :c3, after c2, 4d
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全流程联调与压测 :c4, after c3, 4d
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正式上线 :milestone, after c4, 0d
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```
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@@ -150,19 +150,19 @@ gantt
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## 七、各阶段交付验收标准
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### 第一阶段验收（约第2周末）
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### 第一阶段验收（约第3周末）
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- [ ] 系统能成功连接千牛工作台
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- [ ] 买家发消息后3秒内，话术面板自动推送对应话术
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- [ ] 客服点击话术后内容准确出现在千牛输入框
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- [ ] 话术面板常驻桌面，不影响千牛正常使用
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### 第二阶段验收（约第4周末）
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### 第二阶段验收（约第6周末）
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- [ ] 进店欢迎语自动推送，区分新客/回头客
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- [ ] 定制需求收集流程完整，覆盖亚克力/窗台板/软镜子等主要品类
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- [ ] 报价话术变量替换正确（尺寸/价格/优惠券）
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- [ ] 催付四阶段时机准确，夜间22:00-08:00严格静默
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### 第三阶段验收（正式上线前）
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### 第三阶段验收（约第8周末，正式上线前）
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- [ ] 付款后六步流程按序推送，不乱序不遗漏
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- [ ] 退款申请3分钟内推送到面板，不遗漏
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- [ ] 高风险退款（投诉风险高）有红色警告提示
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@@ -185,18 +185,18 @@ gantt
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| Skill | 需求文档链接 |
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|---|---|
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| monitor-qianniu | [查看文档](./monitor-qianniu/references/REQUIREMENTS.md) |
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| inject-reply | [查看文档](./inject-reply/references/REQUIREMENTS.md) |
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| suggest-reply | [查看文档](./suggest-reply/references/REQUIREMENTS.md) |
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| send-greeting | [查看文档](./send-greeting/references/REQUIREMENTS.md) |
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| collect-requirement | [查看文档](./collect-requirement/references/REQUIREMENTS.md) |
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| present-product | [查看文档](./present-product/references/REQUIREMENTS.md) |
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| negotiate-price | [查看文档](./negotiate-price/references/REQUIREMENTS.md) |
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| urge-payment | [查看文档](./urge-payment/references/REQUIREMENTS.md) |
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| handle-paid-order | [查看文档](./handle-paid-order/references/REQUIREMENTS.md) |
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| handle-unpaid-order | [查看文档](./handle-unpaid-order/references/REQUIREMENTS.md) |
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| handle-refund-request | [查看文档](./handle-refund-request/references/REQUIREMENTS.md) |
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| monitor-qianniu | <a href="../../../../monitor-qianniu/src/branch/main/references/REQUIREMENTS.md" target="_blank" rel="noopener noreferrer">查看文档</a> |
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| inject-reply | <a href="../../../../inject-reply/src/branch/main/references/REQUIREMENTS.md" target="_blank" rel="noopener noreferrer">查看文档</a> |
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| suggest-reply | <a href="../../../../suggest-reply/src/branch/main/references/REQUIREMENTS.md" target="_blank" rel="noopener noreferrer">查看文档</a> |
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| send-greeting | <a href="../../../../send-greeting/src/branch/main/references/REQUIREMENTS.md" target="_blank" rel="noopener noreferrer">查看文档</a> |
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| collect-requirement | <a href="../../../../collect-requirement/src/branch/main/references/REQUIREMENTS.md" target="_blank" rel="noopener noreferrer">查看文档</a> |
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| present-product | <a href="../../../../present-product/src/branch/main/references/REQUIREMENTS.md" target="_blank" rel="noopener noreferrer">查看文档</a> |
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| negotiate-price | <a href="../../../../negotiate-price/src/branch/main/references/REQUIREMENTS.md" target="_blank" rel="noopener noreferrer">查看文档</a> |
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| urge-payment | <a href="../../../../urge-payment/src/branch/main/references/REQUIREMENTS.md" target="_blank" rel="noopener noreferrer">查看文档</a> |
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| handle-paid-order | <a href="../../../../handle-paid-order/src/branch/main/references/REQUIREMENTS.md" target="_blank" rel="noopener noreferrer">查看文档</a> |
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| handle-unpaid-order | <a href="../../../../handle-unpaid-order/src/branch/main/references/REQUIREMENTS.md" target="_blank" rel="noopener noreferrer">查看文档</a> |
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| handle-refund-request | <a href="../../../../handle-refund-request/src/branch/main/references/REQUIREMENTS.md" target="_blank" rel="noopener noreferrer">查看文档</a> |
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---
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*文档版本：v1.0 · 最后更新：2026-05-29*
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*文档版本：v1.1 · 最后更新：2026-05-29 · 交付周期：8周（2个月）*
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Reference in New Issue
Block a user